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Unit-i
Fundamentals of Communication – Importance – Phases – Forms – Types – Barriers – Overcoming Barriers
– Role of Language – Verbal and Non-Verbal Communication, Receptive Communication Skills – Listening –
Importance – Types – Barriers – Improving Listening – Importance of Feedback – Principles of Feedback.
Unit-ii
Expressive Communication – Written Communication – Business Letters – E-mail – Memo – Reports and
Proposals – Objectives of Reports – Types of Reports – Structure of Reports – Individual and Committee
Reports – Report Writing – Logical Sequencing – Executive Summary – Effective Business Correspondence.
Unit-iii
Oral Communication – Presentation Skills – Principles of Effective Presentations – Principles Governing Use of
Audio – Visual Media – Meetings – Group Discussions – Managerial Speeches – Non-Verbal Communication
– Negotiation Skills – Approaches to Negotiations – Preparing for and Conducting Negotiations – Kinesics –
Proxemics – Voice – Motivation – Leadership – Culture – Language Dynamics.
Unit-iV
Employment Communication – Interviews – Selection or Placement Interviews –Appraisal Interview – Exit
Interview – Discipline Interviews – Writing CV/Resume – Teleconferencing – Videoconferencing – Social Media
Communication – Dos & Don’ts of Social Media Communication.
Unit-V
Business and Social Etiquette – Media Management – Media Relations – Press Release – Press Conference –
Media Interviews – Investor Relations – Framework for Managing Investor Relations – Managing Government
Relations – Cross Cultural Communication.
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CategoriesManagement
Format PDF
TypeeBook